aka: Why engineers should be forced to use everything they design for six months before it’s released to the public.
Why, exactly, if I just punched in my telephone number (or account number, or member number, or any other damn identifying number) so you could look me up in your system should I be forced to repeat it when after the insufferable round robin pressing # to confirm what I just entered I finally get an actual human being?
You MUST be talking about Starpower!!!!
In a word…their system: SUCKS!
Indeed, I am. What’s even more fun is having to take the five minutes to go through all of this rigamorle then being told there is not outage in my area and having to listen to the instructions for doing my own tech support only to *then* get a message that says why, yes, there is an outage in our area and we’re working on it. Why not just put that up front after I’ve hit the selection for my service? I’m telling you, the people who design these systems could back the Marquis De Sade off the map for the shear joy the must get at torturing people.
Oh..so sadly true.
STB